Q: What do you mean by “AI chatbot” — a widget on a site or a real assistant? A: Both exist. A basic widget answers FAQs. A real assistant is connected to a knowledge base (your services, policies, docs) and can guide users to the right next step: quote, booking, lead form, or the correct page.Q: What is a knowledge base in practice? A: A curated source of truth: pages, docs, FAQs, service details, pricing logic, policies, and internal notes — structured so the assistant can retrieve accurate answers instead of guessing.Q: Can the bot answer accurately and avoid hallucinations? A: We reduce risk by grounding responses in your knowledge base, using clear “unknown” rules, and adding fallback behaviors (ask a question, offer a link, or escalate to a human). No system is perfect, but it can be made reliable.Q: What content do you need from me to build the knowledge base? A: Your service descriptions, FAQs, case studies, pricing approach, policies, and common customer questions. If you already maintain a “base of truth” doc, that’s ideal.Q: Can the chatbot capture leads and route them properly? A: Yes. It can qualify users (service, budget, timeline), then route them to the right form, email, CRM pipeline, or booking link — with tracking so you know what it generated.Q: Will it work in multiple languages? A: Yes. The best approach is a shared structured knowledge base plus language-specific tone and terminology rules. If your site is translated, we align the assistant to the same source of truth.Q: How do you handle GDPR and data safety? A: We design for minimal data collection, clear consent, controlled storage, and retention rules. We avoid pushing personal data into uncontrolled tools, and we document what is stored and why.